The Genealogical Society  of Victoria Inc. 

ABN 86 947 919 608                                          A0022763D

Level B1  257 Collins Street, Melbourne

Victoria, 3000 Australia

Ph: 61 3 9662 4455          Fax: 61 3 9663 0841          Email: gsv@gsv.org.au

Table of Contents

1. Can I join the Society and order items at the discounted rates?
2. Can I renew my membership online?
3. The item I have purchased is marked as available for discount for members but when I get to the checkout it shows the full price. How do I get the discount?
4. How are freight costs calculated and how are goods shipped?
5. If an item is not in stock what happens to my order?
6. Why do I need 'cookies' enabled?
7. What payment options do I have?

Can I join the Society and order items at the discounted rates?

Yes, if an order includes a membership subscription any items ordered that are entitled to member discount will be processed at the discounted rate.

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Can I renew my membership online?

Yes, go to the membership category and choose Australian or non-Australian resident as appropriate and then click on Renew. Please be sure to complete the Membership Renewal Form.

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The item I have purchased is marked as available for discount for members but when I get to the checkout it shows the full price. How do I get the discount?

When we process the order your credit card will be charged the discounted rate.

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How are freight costs calculated and how are goods shipped?

The charge for shipping within Australia is a flat rate of $10.00. Small items (eg small single items) will be charged $8.00. This charge includes all costs associated with dispatching your order. 

Customers placing orders from overseas will be sent an email outlining costs and options for postage prior to their order being processed.

If you have any queries regarding this please contact the GSV gsv@gsv.org.au. 

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If an item is not in stock what happens to my order?

If there is likely to be a delay we will contact you to let you know there is a problem filling the order. We will come to a mutual agreement as to how to proceed.

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Why do I need 'cookies' enabled?

Our ecommerce software uses cookies to store the products that customers wish to order. No personal user details are stored in the cookies - only the contents of the shopping cart. 

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What payment options do I have?

You can pay by credit card, cheque or money order. Libraries and family history societies can arrange an account by contacting the GSV

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Copyright © 2004 The Genealogical Society of Victoria Inc. All rights reserved.
Revised: 27 December 2006